❓ Frequently Asked Questions
ad88 FAQ — Answers to all your questions
Bonus terms, deposit methods, the VIP programme, and playing on mobile — find detailed answers here to the most common questions about using ad88.
Visiting ad88 for the first time, or looking to get more out of it as a regular player? On this FAQ page we have provided direct and detailed answers to the most frequently asked questions. From bonus terms to depositing via bKash, VIP cashback to playing smoothly on mobile — it is all here. If you cannot find your question, contact our support team directly.
Bonus Terms
After opening a new account at ad88, the welcome bonus is automatically added to your account the first time you make a deposit. No separate code is needed. 120% bonus — meaning if you deposit ৳1,000 you get ৳1,200 as a bonus, bringing your total balance to ৳2,200. The bonus goes up to a maximum of ৳20,000.
The wagering requirement at ad88 is 25x — and it applies only to the bonus amount, not to the combined total of the deposit and bonus. For example: if you receive a ৳1,200 bonus, you need to place ৳1,200 × 25 = ৳30,000 in bets before winnings from the bonus can be withdrawn. Please note that this condition applies only to winnings from the bonus portion.
Yes, all bonuses have a set expiry period. If the wagering requirement is not met before the bonus expires, the bonus may be automatically cancelled. For specific details about bonus expiry, check our terms and conditions page or ask via 24/7 live chat support.
Yes, if a bonus is active you can cancel it if you wish. However, cancelling a bonus will also remove all winnings earned from that bonus. After cancellation, only the original deposited amount will remain in the account. Contact the support team to cancel a bonus.
No. The welcome bonus applies only once per player. If the same person tries to claim the bonus again by opening a new account, that account may be closed after verification. ad88 expects every account to be used honestly.
How to Deposit
ad88 currently supports four mobile payment methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is the same for all methods — just ৳200. These mobile wallets are ideal for fast and secure transactions.
Log in to your ad88 account, go to the deposit page, and select bKash. Enter the amount following the on-screen instructions, then complete the payment through your bKash app or by dialing *247#. After a successful transaction, the money is usually added to your account within a few minutes.
Sometimes a deposit may be delayed due to network issues. First, check your bKash, Nagad, Rocket, or Upay transaction history to confirm whether the money was deducted. If more than 15 minutes have passed after the deduction, contact us via live chat or at [email protected] with your transaction ID.
The minimum deposit amount across all payment methods (bKash, Nagad, Rocket, Upay) is ৳200. For withdrawals, the minimum amount is ৳500. So you can get started at ad88 even with a small budget.
Yes, the Nagad deposit process is quite straightforward. Select Nagad from the deposit page, enter the amount, then make the payment through your Nagad app or by dialing *167#. This service from Bangladesh Post Office is widely used across the country and is fully supported at ad88.
VIP Program
ad88 has a total of five VIP levels: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each level — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and up to 1.0% at Diamond.
The more regularly you play and maintain activity in your account, the faster you can advance to the next level. Consistent betting activity is the key to promotion. Log in to your account or speak with the support team to find out more about your current VIP status.
Each week, cashback is calculated based on your total betting activity. Cashback is credited to your account at the percentage set for your VIP level. For example, if you are at the Diamond level you can receive up to 1.0% weekly cashback. It is added directly to your balance.
Alongside weekly cashback, members at higher VIP levels receive priority support service, early access to special promotions, and enhanced account benefits. Members who reach the Diamond level enjoy the most personalised experience.
Mobile Use
ad88 works on any modern smartphone, tablet, and desktop browser. The site runs smoothly on both Android and iOS using Chrome, Safari, or Firefox. You can access all features directly from a mobile browser without needing to download a separate app.
On Android, open ad88.beer in Chrome, tap the menu button, and select "Add to Home Screen". On iPhone, open the site in Safari, tap the share icon, and select "Add to Home Screen". This lets you open it directly like an app in the future.
If a page is slow, first clear your browser's cache and cookies. On Android Chrome: Settings → Privacy → Clear Browsing Data. On Safari: Settings → Safari → Clear History and Website Data. If the problem persists, try using a better internet connection or contact support.
Yes, ad88's game library is fully optimised for mobile browsers. Slots, cricket betting, live casino — all categories run normally on a phone. We use responsive design to keep the touchscreen experience smooth. For the best experience, use Wi-Fi or a strong mobile data connection.
Have more questions?
Our support team is ready to help in Bengali and English, 24 hours a day, 7 days a week.
Live chat support is available after logging in to your account directly.